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SHIPPING & RETURNS

Returns

SHIPPING POLICY

For deliveries I use a carrier and normal delivery times are up to 5 business days, carrier services permitting. Valuable items are sent via a trackable parcel post and you will be asked to provide details to Royal Mail including if there is a safe place to leave your parcel and if there is a dog on the premises. We must therefore ask you this when the order is placed.

For purchases to the value of £50 or more free delivery is offered to addresses on the UK mainland.

If you live outside the UK please contact us we are arranging international postage and hope to offer this service soon.

RETURNS & EXCHANGE POLICY

Please use our returns process and form to send any items back to Annies Antics. There is an online version and a printable version of the form (PDF below).

Annies Antics will provide you with a returns label and arrange for the collection of the item.

For items damaged in transit or not as described please send photographic proof showing the damage to the item and/or packaging. This is needed to claim compensation and a full refund will be provided on receipt of the returned damaged item.

If you change your mind and do not love the item ordered and want to return it to Annies Antics, The cost of the return postage will be deducted from the monies to be reimbursed.

If you receive the wrong item, this is my error, please let me know and I will arrange to send the right item if you wish and all postage will be free. 

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